Customer Satisfaction

Improve Customer Experience and Engagement

Customer Engagement is this Era’s Business Disruptor

Win prospects, keep customers, and provide an experience that stands apart.

New Age Networks Solutions for Improving Customer Engagement

Offer free WiFi and target your marketing over mobile for increased sales. Stay in touch with colleagues, customers, and business partners from anywhere, using your choice of real-time collaboration tools.

Improve your Customer Experience

Challenges

Customers expect to be able to use their WiFi-enabled devices virtually anywhere. Likewise, prospects and customers anticipate timely responses, sometimes beyond normal business hours. Traditional communications systems typically don’t provide features that let you extend your business phone beyond office walls, and WiFi can be challenging to set up, secure, and manage.

Engage with Guests Over Mobile at your Location

Offer free WiFi to promote your brand, increase customer loyalty, and empower employees.

Improve customer loyalty and employee productivity by offering WiFi in your business. New Age Networks Managed WiFi provides a complete, end-to-end WiFi service. It avoids the burden and cost of setting up and managing a wireless network and frees you up to focus on key priorities.

  • Feature your brand on the customizable welcome page.
  • Generate traffic and sales with targeted offers over mobile.
  • View and analyze key metrics by location.
  • Understand foot traffic and other presence-based user behavior to build customer loyalty.
  • Get everything you need. Our experts manage every aspect of the process including design, deployment, monitoring, and support.

Communication Tools Without the Boundaries

Stay competitive in today’s always-on, mobile-first business environment. Give employees advanced productivity-enhancing tools to interact efficiently with clients, business partners, and other associates—in or out of the office.

  • Reduce phone costs. Savings of 30% to 50% are common. No PBX equipment or maintenance costs. Lower long distance rates and free calling on-net. No charge for moves or changes.
  • Get astonishingly clear voice calls and more than 50 standard features that support today’s mobile work style and simplify call handling. Discover everything a Business Phone system can offer.
  • Business Phone removes the hassle and worry. There are no upfront costs, only a simple monthly charge per employee.
  • Unified Communications treats your devices as your business phone with the added advantages of video conferencing, presence/instant messaging, and screen share. See more benefits of Unified Communications.

Service Level Agreements for your Mission-Critical Business

New Age Networks offers service level agreements that are among the best in the industry. Our service guarantees are backed by invoice service credits. That means if we don’t live up to our promise, we’ll credit your next invoice. It’s that simple.

Sample of our guarantees:

  • 99.99% Uptime guarantee for T1, Ethernet, and Fiber
  • Satisfaction Guarantee is standard for Voice, and Managed Network and Security services

In addition, New Age Networks provides 24/7/365 live support for all of our services.