Cloud Call Center delivers optimal cost savings and flexible staffing. Faster Call Resolution. Comprehensive features. Easy to use.
Streamline your call center and deliver excellent customer experiences, time after time. Our Call Center solutions (also known as Contact Center solutions) support a broad range of businesses with intelligent queues, coaching tools, real-time reporting, and more. Comprehensive features in our cloud contact center software connect your callers with the right agent the first time, and provides the data you need to track and optimize agent performance.
Route callers to the right queue, with the right priority to the right skilled agent.
Callers hear an initial greeting, then music, advertisements, or comfort messages.
Blend on-site and remote agents; easily manage everyone centrally, regardless of location.
View & manage incoming calls, escalate to supervisor, set Availability status, and more.
View status & manage agents, queues, and queued calls; view & manage reports.
Use real-time and historical metrics to make queue management and staffing decisions.
Increase your first call resolution. Route incoming calls to employees based on agent or team skill sets.
Use silent monitoring, optional call recording, and other tools to coach agents and expand skills.
IM chat and presence promote real-time teamwork. Add Unified Communications to screen share, IM, and audio/video conference with customers through their Web browser.
Agents and supervisors can use their choice of device – desk phone or mobile phone. Use New Age Networks phones or provide your own.
No CapEx; no equipment to maintain; fewer incoming trunks since calls are queued in the network.
Guide callers using voice prompts.
In the agent console, simply select the supervisor and immediately transfer a call.
Combine the Cloud Call Center with New Age Networks Business-class Internet access to get true Quality of Service.
Monitor all agents in a single view so you can re-route calls or move agents to alternate queues in real-time.
Reroute calls to alternate locations in case of a localized power outage or natural disaster.
Administrators can manage your Call Center using our intuitive Customer Portal.
Put our 20 years of experience providing innovative cloud and connectivity service to work for you. Combine your call center software with Business Internet for the best possible call quality. Add Call Recording and Unified Communications for even more robust quality control.
We provide free, live, one-on-one training for call agents, supervisors, and administrators. Our call center solutions (also called Contact Center solutions) include 24/7/365 support, so you can keep giving your own customers the best contact center experience.
Your call center agents can use their device of choice: desktop or mobile phone. And, as a business you decide if you want to use New Age Networks-provided phones or your existing phones. Purchase only the number of seats you need within our contact center solution. Control your call center features and settings through our Customer portal. It’s in your hands, but we're always here to help.